General Questions
What is "WooW Program" and how does it work?
It is one of the loyalty programs offered by The Saudi Investment Bank where WooW members are rewarded with WooW points for their banking transactions. The earned WooW points can then be redeemed with various gifts and options through WooW e-catalog .
Who are SAIB customers eligible to join WooW program?
Individual personal banking customers who meet the terms and conditions of the program.
How can I become a member of WooW?
You can become a WooW member by simply accepting the program terms and conditions. Login to your banking account through SAIB Internet Banking or Mobile Application choose “WooW Rewards” and read then accept the terms and conditions.
How can I earn points?
As soon as you become a WooW member, by accepting the program terms and conditions, you will start earning WooW points for making all eligible banking transactions.
Click here to view all eligible banking transactions
WooW Points
How can I enquire about the number of WooW points I have earned?
You can do so by logging into your banking account via the Internet Banking or Mobile Application, choose “WooW Rewards” then choose “My Account”.
When do my WooW points expire?
end of the third year after the points were earned. For instance, if the customer earned 5,000 points on May 15, 2024, and 10,000 points on June 14, 2024, the customer’s total 15,000 points earned within the year 2024 will expire at the end of December 31, 2027
Gifts
How can I redeem my WooW points?
You can redeem the WooW points you earned through WooW e-catalog after logging into your banking account via SAIB Internet Banking or Mobile Application.
The gift item that I want is no longer available. Will SAIB bring more of that item?
The catalog is continually updated with new and exclusive items; however, this does not mean that the item you wanted will be provided again.
WooW points Transfer
How can I transfer my "WooW" points?
You can transfer the points to another WooW beneficiary by logging into your banking account through SAIB Internet Banking or Mobile Application, click on "WooW rewards" icon, then choose "WooW beneficiaries" and enter the account number and short name to activate the beneficiary. Select "WooW point transfer", enter the number of points and the name of the activated beneficiary, and then click on “Transfer”.
What is the minimum and maximum number of WooW points I can transfer?
You can transfer a minimum of 50 WooW points, but there is no maximum number of the points you can transfer.
Is there a limit on the number of transfers I can make during a month?
You can transfer up to 10 times per month.
Delivery of Gifts
Are the costs of transporting the reward items covered? And who will pay the delivery costs?
As a valued customer of SAIB, the gifts are delivered to you at no cost.
I redeemed my points for some gifts through WooW e-catalog. When should I expect delivery?
The gift will be delivered to you through Service Provider carrier within a maximum of 14 working days.
The gift I received is not as ordered or is broken or damaged. What shall I do?
If the WooW gift item is not as ordered or is broken or damaged when received, please do not sign the delivery receipt and promptly inform SAIB by calling Phone Banking on 8001248000.
Can I cancel my redemption request?
No, you cannot cancel the request
My Woow Account
Where can I review my redemption history?
You can review your previously redeemed transactions by logging to your banking account through SAIB Internet Banking or Mobile Application.
Can I cancel my WooW account? How?
Yes, by calling SAIB Phone Banking on 8001248000, Please be informed you will not earn any points in the future on your banking transactions.
How can I submit an inquiry or file a complaint?
You can submit an inquiry or file a complaint through any of the following channels:
- Phone Banking on 8001248000
- Internet Banking
- Mobile Application
Your questions will be answered as soon as possible.
