WooW FAQ

WooW FAQ

WooW FAQ

General Questions

What is "WooW Program" and how does it work?

It is one of the loyalty programs offered by The Saudi Investment Bank where WooW members are rewarded with WooW points for their banking transactions. The earned WooW points can then be redeemed with various gifts and options through WooW e-catalog .

Who are SAIB customers eligible to join WooW program?

Individual personal banking customers who meet the terms and conditions of the program.

How can I become a member of WooW?

You can become a WooW member by simply accepting the program terms and conditions. Login to your banking account through SAIB Internet Banking “Flexx Click”, or Mobile Application “Flexx Touch”, choose “WooW Rewards” and read then accept the terms and conditions (click here to login to your banking account).

How can I earn points?

As soon as you become a WooW member, by accepting the program terms and conditions, you will start earning WooW points for making all eligible banking transactions.

What is WooW e-catalog?

It is a catalog exclusive to WooW members through which you can view available WooW gifts through Internet Banking “Flexx Click”, or through Mobile Application “Flexx Touch”. To redeem your points, you have to login to your banking account through “Flexx Click” or “Flexx Touch” and make the redemption from the tab “WooW Rewards” (click here to login to your banking account).

What is meant by Welcome Points?

They are welcome reward points offered by The Saudi Investment Bank –one time only- for the customer when he joins the program. The number of points differs according to the customer program segmentation (Silver, Gold, or Platinum customer).

What are the eligible banking transactions through which I can earn WooW points?

You can earn WooW points through most of your SAIB banking transactions, such as the payment of SADAD bills, banking transfers, average account balance, SAIB Credit Cards purchases (inside and outside the Kingdom) and SAIB mada Debit Cards purchases (inside and outside the Kingdom).

How can I enquire about the total points I can earn on the eligible banking transactions?

Through WooW points calculator which enables you to calculate the points you can potentially earn for making banking transactions or applying for SAIB products (click here to use the calculator).

Are there any limits for the number of banking transaction through which I can earn points?

There are some limits that apply to some transactions, which for example, could be conducted many times in a short period of time, such as the payments of SADAD bills.

I have a current account, but I do not have a SAIB loan or deposits, and I do not make banking transactions frequently; can I still earn points?

Yes, when making other banking transactions, such as the payment of SADAD bills, banking transfers, Credit Card and mada Debit Card purchases, etc.

WooW Points

How can I enquire about the number of WooW points I have earned?

You can do so by logging into your banking account via the Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”, choose “WooW Rewards” then choose “My Account”.

Is there a maximum number of WooW points that I can earn?

No, there is no maximum number of WooW points that you can earn.

Can I buy WooW points?

No, you cannot buy WooW points

When do my WooW points expire?

end of the third year after the points were earned. For instance, if the customer earned 5,000 points on May 15, 2015, and 10,000 points on June 14, 2015, the customer’s total 15,000 points earned within the year 2015 will expire at the end of December 31, 2018

Gifts

How can I redeem my WooW points?

You can redeem the WooW points you earned through WooW e-catalog after logging into your banking account via SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”(click here to login to your banking account).

Where can I find WooW e-catalog?

You can find WooW e-catalog on SAIB website (click here to view the catalog) or by logging into your bank account through SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”.

What can I redeem with my WooW points?

There is a large number of exclusive and distinguished gifts and vouchers which you can find in WooW e-catalog (click here to view the catalog).

The gift item that I want is no longer available. Will SAIB bring more of that item?

The catalog is continually updated with new and exclusive items; however, this does not mean that the item you wanted will be provided again.

WooW points Transfer

How can I transfer my "WooW" points?

You can transfer the points to another WooW beneficiary by logging into your banking account through SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”, click on "WooW rewards" icon, then choose "WooW beneficiaries" and enter the account number and short name to activate the beneficiary. Select "WooW point transfer", enter the number of points and the name of the activated beneficiary, and then click on “Transfer”.

What is the minimum and maximum number of WooW points I can transfer?

You can transfer a minimum of 50 WooW points, but there is no maximum number of the points you can transfer.

Is there a limit on the number of transfers I can make during a month?

You can transfer up to 10 times per month.

How many beneficiaries can I add?

There is no limit on the number of beneficiaries you can add.

How long does it take to transfer WooW points?

Points are transferred immediately to the beneficiary upon completion of the transfer steps.

Delivery of Gifts

Are the costs of transporting the reward items covered? And who will pay the delivery costs?

As a valued customer of SAIB, the gifts are delivered to you at no cost.

I redeemed my points for some gifts through WooW e-catalog. When should I expect delivery?

The gift will be delivered to you through “Aramex” carrier within a maximum of 14 working days,It must be received by you within a maximum of 45 working days from the date of request.

What if I am not home when the gift item is delivered?

You will receive an SMS of the shipment tracking number to ease tracking down your shipment and contacting the courier. The courier company shall attempt to contact you to deliver the reward to you at least 3 times.

The gift I received is not as ordered or is broken or damaged. What shall I do?

If the WooW gift item is not as ordered or is broken or damaged when received, please do not sign the delivery receipt and promptly inform SAIB by calling our “Flexx Call” Phone Banking on 8001248000, accordingly we shall replace the gift with a new one. If you signed the delivery receipt accepting the gift item, we apologize since we will not be held liable to compensate you for that incorrect, broken or damaged gift.

Can I cancel my redemption request?

No, you cannot cancel the request

My Woow Account

Where can I review my redemption history?

You can review your previously redeemed transactions by logging to your banking account through SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”.

Can I cancel my WooW account? How?

Yes, by calling SAIB Phone Banking “Flexx Call” on 8001248000, or by visiting the nearest SAIB branch (to view branches’ locations and to locate the nearest branch, please click here). Please be informed you will not earn any points in the future on your banking transactions, and that your current WooW points will be cancelled.

How can I submit an inquiry or file a complaint?

You can submit an inquiry or file a complaint through any of the following channels:

  • Phone Banking “Flexx Call” on 8001248000
  • Internet Banking “Flexx Click”
  • Mobile Application “Flexx Touch”

Your questions will be answered as soon as possible.

EasyShopping Card

When will the redeemed amount of WooW points be added to my EasyShopping Card?

The amount will be added to your EasyShopping Card within (2) two business days.

How can I redeem my WooW points to fund my EasyShopping Card?

Click here to view the steps of redeeming your WooW points to fund your EasyShopping Card.

What is the amount of cash I can redeem my points with in EasyShopping Card?

Each 5,000 WooW points equal SAR 10 as follows:

  • The customer may redeem his/her WooW points with a minimum cash amount of SAR 10 and a maximum of SAR 3,000 per year.