We realize that our success is linked to understanding and responding to the interests of all our stakeholders. Through ongoing dialogue with internal and external stakeholders we are able to better understand these expectations and ensure our business activities add value for all stakeholders.
The Bank values each one of its customers. The main objective is to help the customers build their future, and to fulfill the role of a trusted partner in the realization of their success. This requires continual work on the Bank’s part, both at the level of the company and on the level of individual employees, to understand the customer’s needs and ambitions.
The Bank’s strategy for achieving this understanding begins by listening to its customers (through customer feedback surveys), engaging them through the Bank’s innovative communication channels (Branches, contact centre, mobile banking, social media channels – Facebook, Twitter, Relationship Managers) and responding to their needs through a range of innovative products and services (such as FLEXX, Aseel program, WOOW Rewards). As the ethic of service excellence spreads through every level of the Bank, this listening ‘engaging’ responding process is become increasingly internalized and second-nature to the Bank.
The Bank is also dedicated to providing sustainability solutions for its customers. As the listening-oriented strategy reveals customer’s greater desire for sustainability oriented products and services, the Bank places increasingly greater emphasis on satisfying that demand, generating new sustainability initiatives to better support the customer’s ambitions. more.. less..
the central bank of Kingdom of Saudi Arabia, which primarily manages the monetary policy especially against the stability of national currency (the Saudi Riyal) locally and foreign exchange reserves. SAIB management and its Board of Directors ensure compliance and diligently follow the SAMA’s policies and regulations in the banking transactions in delivering financial accessibility to corporate, SMEs and consumers. Management and the board of the Bank endeavors to maintain a transparent relationship with the SAMA’s supervision department and regular meetings are held to facilitate clear understanding of the Bank’s expectations on the one hand and regulatory expectations on the other.
SAMA requires all financial institutions operating in the Kingdom of Saudi Arabia, to have AML, KYC, and CTF procedures and has circulated guidelines for the same. The Saudi Investment Bank is in compliance with such guidelines and has established written policies and procedures relating to combating money laundering activities. It also has established dedicated units that monitor the implementation of said policies and procedures.
The Saudi Investment Bank is committed to achieving the highest level of transparency and compliance with laws, rules, regulations, and guidelines applicable to the Bank’s operations. The Bank has created dedicated units with the sole responsibility of implementing policies and procedures relating to compliance requirements. Furthermore, we have a comprehensive set of written policies and procedural manuals that have translated Know Your Customer (KYC), Anti-Money Laundering (AML) and Combating Terrorism Financing (CTF) principles into effect. SAIB constantly engages and interacts with SAMA in ensuring and progressing in its compliance according to the detailed compliant plan. This communication includes the reporting of relevant disclosures such as Basel III and consultation for gaining transparency and preventing noncompliance.
The Bank follows the SAMA Principles of Corporate Governance and the SAMA Rules on Compensation Practices. more.. less..
shareholder relationships. The Investor Relations Department within the Strategic Planning Group facilitates ongoing shareholder engagement. The Bank encourages shareholders to attend the annual general meeting where interaction is welcomed. The various chairpersons of the Bank are available at the meeting to respond to questions from shareholders. Mechanisms: more..
- Analyst briefings and results presentations including results road shows.
- Regular local and international meetings, analyst days for local shareholders, international investor roadshows.
- Conferences, the corporate website: www.saib.com.sa.
- Media releases, annual general meeting, annual integrated and sustainability reports and the Stock Exchange News Service.
is vital to continued growth and excellence. The Bank endeavors to provide a work environment where the employees can develop, grow and perform their full potential. The Bank’s Human Resources strategy within SAIB has been aligned with SAIB's overall strategy. To meet the challenging business objectives, detailed attention is given to upgrading all human resources tools and solutions to ensure enhancement of the overall knowledge and capability of SAIB's staff. At its heart the Bank’s people-oriented strategy is a behavioral strategy that focuses on bringing out the very best in each employee. Two elements are emphasized in this strategy: performance and engagement. Performance management is critical to our Bank’s success and the Bank utilizes objective setting and annual evaluations for all employees, including executives. Responsiveness to employees is also very important to the Bank – the Bank engages with its personnel in numerous ways, including via Annual Employee Satisfaction Surveys, SILAH Intranet platform, Tawasl email platform to provide suggestions and express concerns, coffee morning sessions with the CEO, and one-on-one feedback sessions with the line managers. Moreover, the Bank adopts a company-wide open door policy whereby employees are encouraged to interact with senior/executive management of the Bank to discuss ideas and grievances, if any. The Bank also invests heavily in employee training and career development, while fostering a work environment that embraces diversity and provides equal opportunities. more..less..
Local Community and Environmental Groups
and support is a priority to improve welfare, build local capacities and build on the SAIB brand. The Bank continues its efforts to consistently fulfill its social responsibility through participation in selected events, activities, and programs that are specifically designed for serving its stated social objectives. For this reason, the Bank is pleased to attend and to provide aid and assistance to all segments of society. In order to enhance the Bank’s human relations, and the belief in the importance of volunteering, the Bank supports the culture of volunteering and encourages employees to participate in community service as a religious and national duty. This social responsibility is clearly manifested through the sponsorship of a large number of important events and activities throughout the Kingdom as summarized below.
A team of dedicated volunteers was also formed under the annual plan of social responsibility, as part the Bank’s efforts to consolidate and encourage the concept of volunteer work.
The Bank is aware that its banking activities should help the sustainable development through its constant endeavor that its activities will have an influential and direct effect that would be mutually beneficial to the community and the environment. In marketing its products, the Bank also establishes a link between its social duty and all of the Bank’s products and services. more..less..
Suppliers and Vendors
The Bank’s strategic procurement priorities are to: more..
- Ensure a reliable supply of quality goods and services at a price acceptable to the Bank’s units.
- Achieve operational excellence through a better understanding of the supplier base, optimal supplier contracts that leverage savings opportunities, and efficient governance processes.
- Transform the supplier environment in the local market, in line with the Bank’s commitment to its sustainability strategy.
The Bank operates a centralized procurement function at the Head Office according to the laid out standards for transparency, equity, and commerciality. Control measures are in place to reduce the reactive purchase of goods and services not in compliance with the unit’s approved budget. This reduces the risk of unauthorized purchasing of goods or services, ensures that the Bank’s resources are utilized for legitimate business expenses and establishes a proactive management process of determining and approving costs upfront.
The Bank uses risk control self-assessments and internal audits to understand where there may be shortcomings in the procurement process that require effective control measures. Where risks are identified, corrective measures are implemented or procedures are changed to ensure that these risks are mitigated or reduced to an acceptable and controllable level.less..