The primary role of stewardship is to ensure sustainable value creation in the short, medium and long term. But it has also to take into account the need to balance the interests of diverse stakeholders of the Bank.
In today’s fast paced environment, banks are exposed to diverse types of risk which have to be judiciously managed. In addition, the Bank has to abide by the legal and regulatory guidelines of the relevant authorities.
All our operations take place within the overall context of the operating environment and our strategies. Through our business processes, inputs which are resources both tangible and intangible, are transformed into outputs, which are products and services. Outputs are in turn transformed into outcomes, the value created for the Bank and its stakeholders. The end result is the impact which is
the long-term value created.
Sustainable and long-term value creation requires multi-faceted strategies. These include expanding our reach, controlling costs and innovating products and services. These in turn need to be supported by developing systems and processes, strengthening our relationships with stakeholders, and building people skills. Furthermore, we cannot be sustainable in the long term unless we fulfil our responsibilities to the society and the environment.
Integrated Report 2018
As we approach the end of another important phase of our history, with the knowledge and experience gained, we face any challenges the next decade may bring with confidence.
We reap the benefits of cutting edge technology and digitalisation in the form of efficiency for ourselves and convenience to the customer.