Flexx Safe

Flexx Safe

Flexx Safe

The features you need to know:

Flexx Safe service is available on The Saudi Investment Bank application for smart phones. This service enables you to facilitate the issuance of the authorization code quickly and safely, that is used to log in and perform operations, as an alternative to the authorization code via text messages.

Issuance of the authorization code without the need to connect to the Internet anywhere in the world.

Speed in the issuance and authentication of the authorization code.

Increase security in the performing transactions.

Possiblity of issuing the authorization code using Touch/Face ID.

Discover Flexx Safe

To subscribe

You can register in the Flexx Safe service by logging into Flexx Click or Flexx Touch and going to the "e-banking" menu, then clicking on the "Flexx Safe Registration

To activate Flexx Safe:

  1. Login to your account using FLEXX TOUCH latest version
  2. Tap on activate Flexx Safe now
  3. Tap on proceed
  4. Specify a PIN and re-enter it
  5. Enter the OTP sent to your mobile number

To Use FLEXX SAFE:

FLEXX TOUCH

  1. Type your username and password

  2. You can generate the OTP using your PIN or Touch/Face ID (iOS users) or switch to SMS

FLEXX CLICK

  1. Enter your username and password
  2. Open FLEXX TOCUH app and tap on FLEXX SAFE icon
  3. Type your PIN in order to generate an OTP
  4. Type the generated OTP at the OTP page of FLEXX CLICK
Please make sure you have the following requirements:

Eligibility Criteria 

  • FLEXX SAFE is available for FLEXX CLICK and FLEXX TOUCH users.
  • You need the latest version of the SAIB application on smart devices.

Charges and minimum required balance 

FLEXX SAFE service is offered free of charge.

Terms & Conditions

To check our terms and conditions click here

FAQs

How to register to FLEXX SAFE?

You can register in the Flexx Safe service by logging into Flexx Click or Flexx Touch and going to the "e-banking" menu, then clicking on the "Flexx Safe Registration

How to activate FLEXX SAFE?

  • Login to your account using FLEXX TOUCH latest version
  • Tap on activate Flexx Safe now
  • Tap on proceed
  • Specify a PIN and re-enter it
  • Enter the OTP sent to your mobile number

I registered and couldn’t activate my FLEXX SAFE. What should I do?

Please ensure that you are using the latest version of the FLEXX TOUCH. If the issue persists, please uninstall the app and install it again from the related stores (App/play store).

What is my FLEXX SAFE PIN?

The FLEXX SAFE PIN must consist of four digits and cannot be easily guessed (I.e. 1111, 1234, etc…). This PIN will be used to protect your FLEXX SAFE.

When do I use my FLEXX SAFE PIN?

You will have to use it every time you want to generate an authentication code.

How can I generate a One Time Password?

When you have completed your FLEXX SAFE activation process, you will be required to enter FLEXX SAFE authorization code as your second factor authentication. You should open The Saudi Investment Bank application on your device, and go to FLEXX SAFE then 'Generate Authorization Code'. Please enter your FLEXX SAFE PIN. This FLEXX SAFE PIN was created by you when you activated FLEXX SAFE on your device.

What are the advantages of using FLEXX SAFE?

FLEXX SAFE increases the flexibility in accessing FLEXX SAFE services, giving you more convenience and improving your online experience. There are also no costs incurred while using FLEXX SAFE

What can I do if I lost my device, forgot my FLEXX SAFE PIN or my device is not available temporarily?

In case you have lost your device or forgotten your FLEXX SAFE PIN on SAIB application and you were not able to used FLEXX SAFE, you will be able to re-activate it following these steps:

  • On the login page, go to registration as if you would like to register to FLEXX CLICK for the first time.
  • After filling the required information and proceeding, click on 'In order to re-activate FLEXX SAFE click here'.
  • You will then be prompt to activate FLEXX SAFE similar to how you have done it before.

Can I use FLEXX SAFE inside SAIB FLEXX TOUCH Native application?

Yes, you can navigate through Retail Internet Banking from your device and using FLEXX SAFE authentication. When a One Time Password will be required, the generation page will be automatically open, entering your FLEXX SAFE PIN, you will be able to generate it and continue with the operation.