Suggestions and Complaints
Customers are our top priority at The Saudi Investment Bank. Therefore we focus on providing high quality services that will meet your needs in line with rules and regulations. We assure you that we will provide our utmost attention to any of your comments, complaints , suggestions and call backs.
We are happy to serve you through any of the below contacts:
“Flexx Call”: Phone Banking 800 124 8000 around the clock
Bank website: www.saib.com.sa
"Flexx Touch": Smart Devices applications.
Writing to the Bank to the postal address:
The Saudi Investment Bank – Customer Care Unit
P.O. Box. 3533 Riyadh 11481
Kingdom of Saudi Arabia
Or visit any of the bank's branches.
We will be happy to respond to these complaints or suggestions as soon as possible in no longer than 5 business days from the date of receiving the complaint.
We ensure our customers that they will be dealt with, with utmost seriousness and concern. We strive to serve you in order to earn your satisfaction.