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Letter from the
Chairman

A new decade brings change, transformation, and opportunity for the nation and for SAIB.

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Message from the Chief Executive Officer

As we transition into a new decade, SAIB transforms itself to adapt to a new generation of customers in this connected era.

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SAIB at a Glance

Growing volume
profitably

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SAIB at a Glance

Developing systems and processes

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0 Board policies revised and updated

0 Management Committee charteres updated

0 Board Charters updated and approved

IT policies and procedures compliant with ISO 20000

Sustainability Management Dashboard System delivers timely insights to aid

SAIB at a Glance

Leveraging
relationships

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0 customers (up 22.1% from 2018)

0 % customer satisfaction on branch services

0 customer experience improvement projects completed

0 of eligible customers enrolled in WooW loyalty programme

Improved value for shareholders: Ordinary share market value - SAR0*

SAIB at a Glance

Broadening product and market portfolio

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Continual digitalization
in enhancing customer experience

Robotic process automation
boosting speed and e ciency of routine processes

SAIB at a Glance

Building people skills

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0
employees

0 %
Saudization rate (87.7% in 2018)

0 %
female employees (19.1% in 2018)

0
training days delivered (up 20% from 2018)

0
HR processes automated

SAIB at a Glance

Serving the society and the environment

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Signatory to
United National Global Compant

Environmental Management System compliant with
ISO 14000

161 employees volunteered
525 hours to society

2019 Arabia CSR Awards:
Second Runner-up in Financial Services category

WooW Alkhair: SAR 0
donated to 45 organizations