It is one of the loyalty programs offered by The Saudi Investment Bank where WooW members are rewarded with WooW points for their banking transactions. The earned WooW points can then be redeemed with various gifts and options through WooW e-catalog .

Individual personal banking customers who meet the terms and conditions of the program.

They are welcome reward points offered by The Saudi Investment Bank –one time only- for the customer when he joins the program. The number of points differs according to the customer program segmentation (Silver, Gold, or Platinum customer).

Through WooW points calculator which enables you to calculate the points you can potentially earn for making banking transactions or applying for SAIB products (click here to use the calculator).).

There are some limits that apply to some transactions, which for example, could be conducted many times in a short period of time, such as the payments of SADAD bills.

Yes, when making other banking transactions, such as the payment of SADAD bills, banking transfers, Credit Card and mada Debit Card purchases, etc.

No, you cannot buy WooW points

You can redeem the WooW points you earned through WooW e-catalog after logging into your banking account via SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”(click here to login to your banking account).

You can find WooW e-catalog on SAIB website (click here to view the catalog) or by logging into your bank account through SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”.

There is a large number of exclusive and distinguished gifts and vouchers which you can find in WooW e-catalog (click here to view the catalog).

The catalog is continually updated with new and exclusive items; however, this does not mean that the item you wanted will be provided again.

You can transfer the points to another WooW beneficiary by logging into your banking account through SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”, click on "WooW rewards" icon, then choose "WooW beneficiaries" and enter the account number and short name to activate the beneficiary. Select "WooW point transfer", enter the number of points and the name of the activated beneficiary, and then click on “Transfer”.

You can transfer a minimum of 50 WooW points, but there is no maximum number of the points you can transfer.

You can transfer up to 10 times per month.

There is no limit on the number of beneficiaries you can add.

Points are transferred immediately to the beneficiary upon completion of the transfer steps.

As a valued customer of SAIB, the gifts are delivered to you at no cost.

The gift will be delivered to you through “Aramex” carrier within a maximum of 14 working days,It must be received by you within a maximum of 45 working days from the date of request.

You will receive an SMS of the shipment tracking number to ease tracking down your shipment and contacting the courier. The courier company shall attempt to contact you to deliver the reward to you at least 3 times.

If the WooW gift item is not as ordered or is broken or damaged when received, please do not sign the delivery receipt and promptly inform SAIB by calling our “Flexx Call” Phone Banking on 8001248000, accordingly we shall replace the gift with a new one. If you signed the delivery receipt accepting the gift item, we apologize since we will not be held liable to compensate you for that incorrect, broken or damaged gift.

No, you cannot cancel the request

You can review your previously redeemed transactions by logging to your banking account through SAIB Internet Banking “Flexx Click” or Mobile Application “Flexx Touch”.

Yes, by calling SAIB Phone Banking “Flexx Call” on 8001248000, or by visiting the nearest SAIB branch (to view branches’ locations and to locate the nearest branch, please click here). Please be informed you will not earn any points in the future on your banking transactions, and that your current WooW points will be cancelled.

You can submit an inquiry or file a complaint through any of the following channels:

• Phone Banking “Flexx Call” on 8001248000
• Internet Banking “Flexx Click”
• Mobile Application “Flexx Touch”

Your questions will be answered as soon as possible.

The amount will be added to your SADAD Online Account within (2) two business days.

Click here to view the steps of redeeming your WooW points to fund your SADAD Online Account.

Each 5,000 WooW points equal SAR 10 as follows:

• The customer who has less than 10 million WooW points may redeem them with a minimum cash amount of SAR 10 and a maximum of SAR 3,000 per year
• The customer who has 10 million WooW points or more, at the time of redemption, may redeem them, in part or whole, with no limitation to the cash amount redeemed

The amount will be added to your EasyShopping Card within (2) two business days.

Click here to view the steps of redeeming your WooW points to fund your EasyShopping Card.

Each 5,000 WooW points equal SAR 10 as follows:

• The customer may redeem his/her WooW points with a minimum cash amount of SAR 10 and a maximum of SAR 3,000 per year.