Customer complaints and feedback

We are committed to providing a high standard of service to you and to all our customers. Occasionally we may not live up to our promises. If this happens, we want to hear from you by Letting us know when you are unhappy with our products or services. Your experience gives us the opportunity to put matters right for you and to improve our products and services

What you need to provide

To help us investigate and resolve your complaint as quickly as possible, please provide the following information on the form below:

• Your name or your account number
• A daytime telephone number where we can contact you
• A clear description of your concern or complaint. If your complaint is about a Saudi Express transaction (SPAN, Visa, MasterCard, Amex) please include the receipt number, information about the location or the merchant to assist us in researching the matter.
• Details of what you would like us to do to put it right.